Please review this guide before your scheduled meet-up with your Pod Leader and Business Development Manager. You’re encouraged to bring any questions to that meeting — we’re here to make sure you feel confident every step of the way.
Phase 1: Getting the Property Ready #
1. Design Strategy
Our goal is to minimize vacancy and maximize your rental income. We’ll work with you to develop a strategy that aligns your property’s strengths with market expectations.
2. Property Management Agreement Overview.
We’ll review the management agreement and ensure you understand the term, renewal process, utility responsibilities, and any applicable HOA considerations.
3. Pre-Listing Inspection
Before listing, we’ll walk through your property and identify any items that may need attention to meet rent-ready standards.
4. Scheduling Cleaning or Small Repairs
If needed, we can assist with coordinating cleaning or light maintenance to ensure your home is fully prepared for marketing.
Phase 2: Marketing and Application Process #
1. Setting the Rental Price
We use real-time market data and comparable listings to guide pricing decisions and ensure your property is competitively positioned.
2. Listing the Property
Your home will be marketed across a wide network of listing platforms to maximize exposure and attract qualified tenants.
3. Self-Touring Technology
We use secure smart-lock systems that allow prospective tenants to tour your property safely and conveniently. We’ll explain the benefits and safety protocols associated with this process.
4. Application Review Process
All applications are reviewed according to fair housing guidelines and established screening criteria. You’ll be invited to review qualified applicants and approve the final selection.
Phase 3: Move-In and Early Tenancy #
1. Move-In Requirements
Before a resident moves in, we ensure that:
- The lease has been signed
- Initial rent and deposits have been collected
- Renter’s insurance is confirmed
- Utility accounts are properly transferred
2. Post-Move-In Maintenance
Our team groups together non-urgent repair requests when possible to reduce overall costs while still maintaining a positive resident experience.
Phase 4: Ongoing Monthly Operations #
1. Monthly Owner Disbursements
Rental proceeds are distributed monthly. You’ll also receive a detailed owner statement outlining all income and expenses related to your property.
Phase 5: Maintenance and Repairs #
1. Standard Maintenance Process
We coordinate repairs and routine maintenance using trusted vendors and clear protocols. Our team will keep you informed and involved based on your preferences and property setup.
2. Emergency Repairs
In emergency situations, we act promptly to protect your property and notify you of the resolution process as soon as possible.
Phase 6: Annual Financials #
1. Year-End Reporting
Every January, you’ll receive a comprehensive package including a year-end cash flow statement and relevant tax documents such as your 1099.
Optional Services: Owner Benefit Package #
We offer several protection plans designed to reduce risk and add peace of mind throughout the rental process. Packages may include benefits such as:
- Legal support for lease notices
- Protection against rental income loss
- Coverage for accidental pet-related damage
- Preventative maintenance services like HVAC, plumbing, or roof inspections
Ask your onboarding team for more details about these packages and whether one might be a good fit for your property.
