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How Do I Request Maintenance and Handle Common Home Issues?

4 min read

Whether it’s a leaky faucet or a garage door that won’t close, GPS Renting is here to help you address issues efficiently. This guide outlines how to submit maintenance requests, what counts as an emergency, what you’re responsible for, and troubleshooting tips to help resolve common problems on your own.

1. How to Submit a Maintenance Request #

Please submit all non-emergency maintenance issues through your AppFolio Resident Portal:
https://gpsrenting.appfolio.com/connect/users/sign_in

When submitting a request, include:

  • A detailed description of the issue
  • Photos and/or videos if helpful
  • Appliance model and serial numbers if applicable
  • A summary of what you’ve tried to resolve the issue

Example (Good):
“Kenmore washer, Model XXXX, does not drain water during the wash cycle. I balanced the load, but the issue persists. Washer stops mid-spin and leaves clothes soaking wet. Photos attached.”

Providing this level of detail helps us diagnose the issue quickly and bring the correct parts or tools the first time.

2. Emergency Maintenance Contact #

For urgent after-hours maintenance, call:
(206) 222-0688

Emergencies include:

  • Water leaking uncontrollably or flooding
  • No hot water or heat
  • Sewage backup
  • Fire or gas leak
  • Major structural damage
  • Carbon monoxide alerts
  • Police activity

If you suspect a gas leak, leave the property immediately. Then call PSE at 1-888-225-5773 or 911. Do not operate light switches, garage doors, or electronics near the leak.

3. What Maintenance Costs Are Resident Responsibility? #

We ask that residents troubleshoot minor issues before submitting a request. If it’s found that the issue was due to user error, the cost of service may be charged to the resident. Examples include:

  • Jammed garbage disposals
  • Clogged drains due to improper disposal
  • GFCI or breaker resets
  • Dryer issues caused by overloaded laundry
  • Misuse of fireplace or appliances

If you’re unsure, review the troubleshooting tips below or reach out before requesting a vendor.

4. Common Self-Troubleshooting Tips #

1. Power Outlets Not Working

Likely caused by a tripped breaker or GFCI outlet.

  • Reset all breakers at the panel (turn off and back on firmly).
  • Check all GFCI outlets (often near sinks, garage, or outside), press reset, and test with a lamp or dryer.
  • Watch this video: GFCI Reset Tutorial
  • Safety tips: Electrical Outlet Safety
2. Garbage Disposal Not Working

If a jam or reset issue is diagnosed by a technician, the cost may be billed to you.

3. Furnace & HVAC Issues
  • Change your filter regularly (at least once a year or as listed in your lease).
  • Dirty filters can cause breakdowns, and repairs due to neglect are a resident expense.
4. Oil Furnace Users:
  • You’re responsible for refilling oil. Schedule refills before cold seasons.
  • If the furnace stops:
    1. Turn thermostat to 95°F
    2. Remove cover
    3. Press and hold the reset button for 45 seconds
5. Fireplace

Pilot lights can be tricky. Watch these videos to learn how to operate yours:

6. Garage Door Won’t Open

Check the following:

  • Does the wall button work, but not the remote? Try replacing the battery.
  • Is the sensor blocked?
  • Is the spring broken or track damaged?
  • Is the manual latch engaged, preventing motor operation?

If you confirm mechanical issues, submit a request via your portal.

7. Smoke/CO Alarms Beeping

Most often due to low batteries. Replace the battery as needed. If issues persist, contact us for help.

5. Pest Concerns #

Per your lease, residents are responsible for pest control in single-family homes.

6. Other Property Issues #

1. Window Screens

Owners are not required to provide or maintain window screens. If you’d like to install them, measure your windows and submit a request—we’ll ask the owner if they’re willing to assist with cost.

2. Painting Requests

If you’d like to paint, submit a maintenance request with:

  • Photos of the area
  • The color code you’d like to use

We’ll check with the owner and get back to you.

7. Mid-Term Condition Reports #

GPS Renting may conduct a mid-term condition report during your lease. These are designed to:

  • Document your care of the home
  • Identify maintenance concerns
  • Support lease renewal decisions

The report fee is listed in your lease and application. It helps ensure a well-maintained home and open communication between you, the owner, and our team.

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